Contact Us
The fastest way to reach us is by email. We typically reply within one business day.
When emailing about a bug, please include your device model, iOS/Android version, and a short description of what you were doing when it happened. Screenshots help a lot.
Frequently Asked Questions
How do I get the most accurate body scan?
Stand 5–7 feet from a full-length mirror in good, even lighting. Wear fitted athletic clothing. Make sure your full body is visible in the frame. Set your height in the profile screen first — Axis uses it as a reference constant for measurement estimation.
Are my body photos uploaded anywhere?
Only to be analyzed. Photos are saved in the app's documents directory on your device. When you tap "Scan," the image is sent over an encrypted connection to Google Gemini for analysis, so a scan needs an internet connection. The saved copy of the photo stays on your device. See our Privacy Policy for full details.
How do I connect my Hevy account?
Open Profile and paste your Hevy API key into the Hevy field. You can generate the key from api.hevyapp.com/settings?developer. Axis uses this key to sync both ways — it pulls your existing workout history and pushes workouts you log in Axis (and, optionally, your body measurements) back to Hevy. We never receive your Hevy password.
How do I log a workout in Axis?
Tap Start Workout on the Dashboard to start a session, then add exercises from the 400+ exercise library (or create your own custom exercises) and record your sets and reps. Finished workouts sync to Hevy automatically if your account is connected. You can also use Quick Log to log a single set fast, with your favorite and most-recent exercises surfaced first.
What is Grease-the-Groove mode?
Grease-the-Groove (GtG) is a daily rolling-workout mode for people who log a few sets throughout the day rather than in one session. When enabled, Quick Log appends each set to a single rolling workout for that day, which Axis keeps in sync with Hevy.
Can I log workouts from my smartwatch?
Yes — Axis includes a Wear OS app for logging from your wrist. Pick a recent or favorite exercise, set the weight and reps, and log a set in a couple of taps; it's relayed to your phone, which records it in your daily workout and syncs to Hevy.
What is Axis Pro and what does it include?
aXis Pro, a monthly or annual subscription, unlocks AI body and food scans and the AI Coach, with a fair-use limit on AI processing. Everything else is free: manual measurements, the workout log, Hevy sync, the Analytics and Symmetry Lab charts, the food journal, and the watch apps.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. To manage or cancel, open the iOS Settings app → tap your name at the top → Subscriptions → Axis. Cancellation takes effect at the end of your current billing period.
How do I restore my purchase on a new device?
Sign in with the same Apple ID you used to subscribe, open Axis, and use Restore in Profile.
How do I delete my data or account?
Delete individual scans in Body-fat history and workouts in Workout history; workouts synced to Hevy are deleted there too. Uninstalling Axis removes everything stored on your device. There is no Axis account to delete, and deleted data cannot be recovered.
Why does the AI sometimes give different measurements for similar photos?
AI vision estimates are sensitive to lighting, posture, camera angle, and clothing. For best consistency, scan at the same time of day, in the same spot, with the same pose. You can manually adjust any AI estimate before saving.
Does Axis work without an internet connection?
Partly. Manual measurement entry, workout logging, history, and graphs work offline. AI body/food scans and the AI Coach need an internet connection, because they are processed by Google Gemini, and Hevy sync needs one too.